While some of our casinos are temporarily closed and others operating at limited capacities and opening hours, we have put together a list of FAQs relating to the Caesars Rewards loyalty programme.
Reward Credits have not expired. Both your Tier Credits and Reward Credits balances will be ready and waiting for you when the casinos reopen.
Any offers that had an expiry date more recent than 10 October 2020 will be valid for 30 days from the date of reopening.
We will be able to find your offer on your customer online account but please speak to reception on your visit so they can arrange redemption.
We reduced the Tier Credits thresholds to compensate for the time that our casinos were closed. They have been adjusted as follows:
Platinum: Now 10,000 Tier Credits (was 15,000 Tier Credits)
Diamond: Now 20,000 Tier Credits (was 30,000 Tier Credits)
However, since the recent Covid-19 Tier 3 measures and the national lockdown placed further restrictions on card holders visiting us, we have extended the Tier Credits earning period from 31 December 2020 to 31 March 2021.
Yes, all loyalty cards that expire on 31 January 2021 will be valid until 31 March 2021.
Yes, bonus Reward Credits will be available for customer surveys but only one bonus award is permissible per month.
During busy times, we will have a Diamond and Platinum Priority Lane if there are queues. We will also have a waiting area set up in Reception.