While our casinos are temporarily closed, we have put together a list of FAQ's relating to the Caesars Rewards loyalty programme.
Reward Credits have not expired. Both your Tier Credits and Reward Credits balances will be ready and waiting for you when the casinos re-open.
Any offers that have an expiry date more recent than 17 March 2020 will be honoured so please bring your offer with you when we re-open. The offer will be valid for 30 days from the date of opening.
We will be able to find your offer on your customer online account but please speak to reception on your visit so they can arrange redemption.
Yes, any birthday or anniversary offer more recent than 17 March 2020 will be honoured and will be available on your online account. If you have not yet gained access to your online account, click here and register a password to gain access. The offer will be valid until 30 September 2020. We will review any unredeemed offers before 17 March on a case-by-case basis.
Please note that our restaurants are currently unable to provide the birthday dinner because of a reduced food offering. You will be give the option to redeem your birthday dinner once the restaurants have reopened or alternatively you will be allowed to take the equivalent birthday offer in Reward Credits e.g. 10,000 Reward Credits for £100 birthday dinner.
As soon as our casinos re-open for business, speak to our Customer Relations team on your next visit. Please note that at this time some Signature Experience partners may not be ready to fulfil the redemption so we will need to check before this can be redeemed.
Any Seven Stars Experience Credit redemptions that are affected by the current situation will be bookable at later dates. We will also extend the date to redeem these experiences, should it be necessary.
We have reduced the Tier Credits thresholds to compensate for the time that our casinos have been closed. They have been adjusted as follows:
Platinum: Now 10,000 Tier Credits (was 15,000 Tier Credits)
Diamond: Now 20,000 Tier Credits (was 30,000 Tier Credits)
Seven Stars: Now 65,000 Tier Credits (was 100,000 Tier Credits)
Yes, bonus Reward Credits will be available for customer surveys but only one bonus award is permissible per month.
During busy times, we will have a Seven Stars, Diamond and Platinum Priority Lane if there are queues. We will also have a waiting area set up in Reception.