While some of our casinos are temporarily closed and others operating at limited capacities and opening hours, we have put together a list of FAQs relating to the Caesars Rewards loyalty programme.
Reward Credits have not expired. Both your Tier Credits and Reward Credits balances will be ready and waiting for you when the casinos reopen.
Any offers that have an expiry date more recent than 10 October 2020 will be honoured so please bring your offer with you when we re-open. The offer will be valid for 30 days from the date of opening.
We will be able to find your offer on your customer online account but please speak to reception on your visit so they can arrange redemption.
We reduced the 2020 Tier Credits thresholds to compensate for the time that our casinos have been closed. They were adjusted as follows:
Platinum: Now 10,000 Tier Credits (was 15,000 Tier Credits)
Diamond: Now 20,000 Tier Credits (was 30,000 Tier Credits)
However, since the latest national lockdown placed further restrictions on card holders visiting us, we have extended the Tier Credits earning period from 31 December 2020 to 30 June 2021.
Yes, all loyalty cards that expire on 31 January 2021 will be valid until 30 June 2021.
During busy times, we will have an additional Diamond and Platinum Priority Lane if there are queues. We will also have a waiting area set up in Reception.