Caesars Rewards UK

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Caesars Rewards Terms and Conditions

  1. Membership is free and voluntary.
  2. Individuals must be at least 18 years old to participate and their identity must be proven to the satisfaction of Caesars Entertainment UK Limited (“CEUK”) to obtain a Caesars Rewards UK card.
  3. The benefits of the Caesars Rewards UK loyalty programme are intended for the use of the individual listed on the account.
  4. A Caesars Rewards UK card may be used to track the play and accumulate Reward Credits by the participant on their account only. It is against programme rules for a participant to accrue Reward Credits by distributing his / her card to, or sharing his / her card with, other players.
  5. CEUK and its agents, subsidiaries, and parent companies are not responsible for lost or stolen cards, including any resulting misuse.
  6. Reward Credits can be earned and redeemed at any participating CEUK property, subject only to any CEUK casino's membership requirements. Playboy Club London is not a participating CEUK property.
  7. Reward Credits are earned on food and drink purchases and for all tracked slot and electronic gaming play. Where applicable, Reward Credits may be earned for all tracked table play. Reward Credits will not be earned on promotional electronic tickets, promotional table vouchers or promotional gaming chips.
  8. It is the responsibility of the participant to ensure his/her Caesars Rewards UK card is inserted properly in the machine when playing slots or electronic roulette. Where applicable, it is the responsibility of the participant to ensure that a dealer is aware of their play when playing tables or any other games.
  9. All Reward Credit earnings are subject to review and verification.
  10. Reward Credits remain valid providing the participant visits a CEUK property and uses their Caesars Rewards UK card at least once every six months; otherwise the entire Reward Credit account balance will expire.
  11. Where table tracking is applicable, CEUK uses reasonable efforts to track a participant's play; however, as a condition of receiving Reward Credits for table games play, or other non-electronic games, participants agree that such Reward Credits are granted based on the personal observation of CEUK employees, which may be subject to error. The determination of CEUK shall be final with respect to any discrepancies.
  12. Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Caesars Rewards UK card and at management discretion.
  13. Reward Credits are redeemable for gaming play (minimum 500 Reward Credits), food and drink at participating CEUK bars and restaurants, as well as items from the merchandise catalogue or rewards menu. Reward Credits have no cash value. They may be rounded up to the nearest £1 when being redeemed for food, drink or other retail items on a CEUK property.
  14. All redemptions are final unless otherwise allowed at the sole discretion of CEUK.
  15. A participant's identity must be verified to the satisfaction of CEUK in order to redeem Reward Credits.
  16. CEUK may engage in strategic relationships and/or promotions, which may result in the earning of Bonus Reward Credits that are deposited into a participant’s account.
  17. Tier Credits are calculated from gaming Reward Credits, Reward Credits earned on food and beverage purchases and any Reward Credits adjustments. Promotional bonus points and points earned on Poker Cash Games are not included.
  18. Players are eligible to join the following loyalty programme tiers if they earn the appropriate number of Tier Credits in a calendar year: Platinum 15,000 Tier Credits and Diamond 30,000 Tier Credits.
  19. Caesars Rewards UK card holders accept and agree to be bound by the following rules:
    a) To redeem tier benefits, all card holders must be contactable either by telephone, email, SMS or mail. Uncontactable players are NOT eligible for tier benefits
    b) All tier benefits and rewards are subject to availability
    c) CEUK reserves the right to modify or cancel these rules or any tier benefit or reward at any time for any reason
    d) CEUK reserves the right to upgrade and downgrade Caesars Rewards UK accounts
    e) Unless otherwise varied by notice given by CEUK, Caesars Rewards UK earning period is from 1 January to 31 December in any one year and Caesars Rewards UK redemption period is from 1 February (of that same year) to 31 January (of the year thereafter)
  20. Seven Stars is a separate scheme, membership to which is strictly by invitation only and issued solely at the discretion of CEUK. That scheme has different terms and conditions which are provided at the point of invitation. Seven Stars US cards will be recognised and tier matched in the UK to utilise a 25% F&B discount, access to Playboy Club London and to earn and redeem Reward Credits, but no other UK benefits apply and provision of the card does not entitle the card holder to any personalised benefits available within the UK specific invitation only Seven Stars membership scheme.
  21. Platinum and Diamond tier benefits are subject to separate rules, by which the respective card holders agree to be bound, and these rules are available to those card holders online and upon request.
  22. In the event of death of a Caesars Rewards UK card holder, this will result in the immediate cancellation of that person’s Caesars Rewards UK membership and forfeiture of any available Reward Credits balance.
  23. Caesars Rewards UK cards are non-transferable, the property of CEUK and must be returned upon request of CEUK. Reward Credit earnings are non-transferable including upon death or divorce.
  24. All decisions regarding the interpretation of rules, eligibility, etc. for this programme lie solely with CEUK whose decisions are final.
  25. CEUK reserves the right to modify or cancel this loyalty programme at any time, for any reason, provided that in the case of a modification, such modification shall not, as of the date of it taking effect , materially alter or change any participant's reward(s) already earned but not yet redeemed. In the case of cancellation of this loyalty programme, any participant's reward(s) already earned but not yet redeemed shall automatically be cancelled forthwith upon the cancellation taking effect without any recourse available to the participant. Notice will be given in advance of any such modification or cancellation.
  26. CEUK reserves the right to revoke or deny application for membership if the individual holder of or, (as the case may be), applicant for a Caesars Rewards UK card has not complied with the loyalty programme in any manner inclusive of non-compliance with the Terms & Conditions and/or misuse of the Caesars Rewards UK card. Any fraudulent usage of the card may result in the immediate loss of Caesars Rewards UK membership and all privileges will be revoked.
  27. Individuals who are excluded from casino facilities by their own request or through SENSE or those excluded at the sole discretion of CEUK are not eligible to participate in the Caesars Rewards UK loyalty programme. Forthwith upon any such situation occurring, any existing Caesars Rewards UK account and its Reward Credits balance will be cancelled and forfeit accordingly.
  28. Any Caesars Rewards UK card holder is entitled to request their removal from the said programme at any time. CEUK agrees to comply promptly with any such request, in which case the said card holder’s Caesars Rewards UK account and their eligibility to participate in the Caesars Rewards UK loyalty programme will be cancelled and forfeit accordingly.
  29. In the event of there being outstanding monies owed to any CEUK property, the Caesars Rewards UK benefits may be suspended pending payment in full of the outstanding debt.
  30. By participating in this loyalty programme, participants agree to these Terms and Conditions.
  31. The Caesars Rewards UK loyalty programme is separate from:
    a) any programme or scheme at any international property of CEUK or Caesars Entertainment Inc and
    b) Caesars Rewards loyalty program in the USA.
  32. Caesars Reward Credits can be exchanged between Caesars Rewards UK and Caesars Rewards (US) by at the exchange rate specified by CEUK at the time in question. If UK customers would like local casino teams to exchange points on their behalf, then 5 days’ notice needs to be given prior to travel. UK players must have already enrolled in the Caesars Rewards (US) program.
  33. In the event of any one or more CEUK casino closures, card holders’ Reward Credits, Tier Credits and applicable tier benefits remain valid at other Caesars Rewards UK casinos.
  34. In the course of providing customers with services, CEUK collects certain personal information about customers that may be considered private or confidential. The policies of data collection and usage are defined in our privacy notice and this can be found online at www.caesars.co.uk/privacy-notice or at casino Reception.
  35. Should a customer have any complaint or dispute about any gambling related decision or the loyalty programme, all complaints in the first instance should be submitted to the management of the appropriate CEUK venue. Further information on our Complaints procedure can be found at www.caesars.co.uk/contact-us/complaints-new
  36. These terms and conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with English law. Each participant in the Caesars Rewards loyalty programme agrees that:
    a) they irrevocably submit to the jurisdiction of the Courts of England and Wales in respect of any such dispute and
    b) they may not bring proceedings in respect of any such dispute in any jurisdiction other than England and Wales
  37. Void where prohibited or restricted by law.

Benefits - General Terms and Conditions

Gold Benefits T&Cs

Birthday bonus points

  • Customers must visit any Caesars Rewards UK casino in their birthday month and they will automatically be credited 500 Reward Credits.
  • Birthday bonus points will only be rewarded once.


Las Vegas Visit (5th night free and free drink)

  • Customers must book accomodation for a minimum of four nights to be eligible for the complimentary fifth night and they must book via Discounted Hotel Stays.
  • Customers will receive a free drink on their arrival in Las Vegas by booking this offer on the same webpage.

Platinum Benefits T&Cs

15,000 Tier Credits to 29,999 Tier Credits from gaming play within the 2020 calendar year.


In addition to the general terms and conditions, as a Platinum card holder, you are entitled to the following benefits:


BENEFITS

  • Earn Reward Credits for gaming or dining
  • Receive gaming offers and promotions
  • Redeem unlimited Reward Credits for gaming play
  • Anniversary gaming chip worth £50
  • A birthday gaming chip worth £100
  • Receive 15% discount off food and drink purchases when presenting your Platinum card
  • Invitations to special events and promotions in any Caesars Rewards UK casino
  • Complimentary 3-night stay in a Las Vegas resort (Bally's, Harrah's, Linq, Flamingo and Rio) + $25 resort credit
  • Complimentary 2-night stay at Atlantis, Paradise Island Bahamas
  • 10% discount on select Norwegian Cruise Line Cruise offers


Caesars Rewards UK card holders accept and agree to be bound by the following rules:

a) To redeem tier benefits, all card holders must be contactable either by telephone, email, SMS or mail.

b) Customers must contact their casino Customer Relations team to redeem any tier benefits

c) All tier benefits and rewards are subject to availability

d) CEUK reserves the right to modify or cancel these rules or any tier benefit or reward at any time for any reason

e) CEUK reserves the right to upgrade and downgrade Caesars Rewards UK accounts

f) Unless otherwise varied by notice given by CEUK, Caesars Rewards UK earning period is from 1 January to 31 December in any one year and Caesars Rewards UK redemption period is from 1 February (of that same year) to 31 January (of the year thereafter)

g) Customers should check government guidance prior to booking travel offers such as our Las Vegas, Atlantis and Norwegian Cruise Line benefits



Redeem unlimited Reward Credits for gaming or dining

  • Reward Credits are based on customer play in casino and spend in qualifying Caesars Entertainment UK bars and restaurants.
  • Reward Credits are awarded at the discretion of CEUK.
  • Reward Credits remain valid providing the guest visits a CEUK property at least once every six months; otherwise the entire Reward Credits account balance will expire.
  • Reward Credits redeemed for Table games will be issued in promotional casino chips.
  • Reward Credits redeemed for Slots/Electronics play will be issued in promotional slot tickets.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • Reward Credits are earned and redeemed as stated in CEUK Caesars Rewards overview.


Gaming offers and promotions

  • Gaming offers and benefits are based on the sole discretion of CEUK.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • Customer is only eligible to redeem one offer per visit unless otherwise stated.
  • Does not include travel and accommodation costs unless otherwise stated.


Anniversary £50 Gaming Chip

  • Customers must contact their casino Customer Relations team to redeem.
  • Offer is valid for 30 days after the anniversary of loyalty programme registration date.
  • If customers have received a QR code for this offer, then they should go to Cash Desk.
  • Receiving party must have valid CR UK account and adhere to all Caesars Rewards UK terms and conditions.
  • Contains no cash value unless stated by CEUK management.


£100 Birthday Gaming Chip

  • Customers must contact their casino Customer Relations team to redeem.
  • Offer is valid for 15 days before the customer’s birthday and 15 days thereafter.
  • If customers have received a QR code for this offer, then they should go to Cash Desk to redeem.
  • Receiving party must have a valid CR UK account and adhere to all Caesars Rewards UK terms and conditions.
  • Contains no cash value unless stated by CEUK management.

Complimentary 3-night stay in Las Vegas + $25 resort credit

  • Customers must contact their casino Customer Relations team to redeem.
  • Customers must request via the Customer Relations team 14 days in advance who coordinate with Head Office to arrange.
  • Guest will receive a complimentary 3-night stay in Bally’s, Harrah’s, Linq, Flamingo and Rio properties only.
  • $25 resort credit is applied to guest’s USA Caesars Rewards account to be used during the trip only.
  • $25 resort credit is applied during 1st trip within the calendar year and may only be redeemed once during that calendar year.
  • Cannot be transferred to a third party.
  • Based on availability.


Complimentary 2-night stay at Atlantis

  • Customers must contact their casino Customer Relations team to redeem.
  • Customers must request via the Customer Relations team 14 days in advance who coordinate with Head Office to arrange.
  • This offer relates to the Platinum player only and is the only person authorised to receive this benefit. Should the named guest not complete guest check in then the full non-discounted holiday price will be charged to the credit card on file with Atlantis.
  • This benefit is stated as is and not dependent on play at Atlantis.
  • Guest will receive a complimentary 2-night stay in the Beach Tower.
  • Up to 2 additional nights at a Special Casino Rate.
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools.
  • Platinum customers are responsible for hotel resort fees & maid gratuities.
  • For complete details please contact Atlantis Casino VIP Services at 800-752-9711.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • Offer cannot be used in conjunction with another lodging offer and there must be 48-hours in between stays.


10% Discount on Select NCL Cruise Offers

  • Customers must contact their casino Customer Relations team to redeem.
  • Cruise discounts are based on the sole discretion of CEUK management.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • 10% discount offered on select NCL cruises for Platinum Card holders.
  • Does not include travel and accommodation costs unless otherwise stated

Diamond Benefits T&Cs

30,000 + Tier Credits earned within a calendar year.

In addition to the general terms and conditions, as a Diamond card holder, you are entitled to the following benefits:


2020 BENEFITS

  • Gaming offers and promotions
  • Redeem unlimited Reward Credits for gaming play
  • Receive 20% discount off food and drink purchases when presenting your Diamond card.
  • A complimentary 5-night stay at Caesars USA property & $50 resort credit
  • A complimentary 5-night stay in Beach Tower at Atlantis, Paradise Island Bahamas
  • A complimentary 2-night stay at Caesars Resort, Dubai
  • 20% Discount on select Norwegian Cruise Line Cruise offers
  • Invitations to special events and promotions in any Caesars Rewards UK casino
  • A birthday gift worth £150
  • Anniversary gaming chip worth £100
  • Access to Playboy Club London
  • Priority restaurant and bar reservations at any Caesars UK property
  • Discounted hotel nights at selected hotels



Caesars Rewards UK card holders accept and agree to be bound by the following rules:

a) To redeem tier benefits, all card holders must be contactable either by telephone, email, SMS or mail.

b) Customers must contact their casino Customer Relations team to redeem any tier benefits

c) All tier benefits and rewards are subject to availability

d) CEUK reserves the right to modify or cancel these rules or any tier benefit or reward at any time for any reason

e) CEUK reserves the right to upgrade and downgrade Caesars Rewards UK accounts

f) Unless otherwise varied by notice given by CEUK, Caesars Rewards UK earning period is from 1 January to 31 December in any one year and Caesars Rewards UK redemption period is from 1 February (of that same year) to 31 January (of the year thereafter)

g) Customers should check government guidance prior to booking travel offers such as our Las Vegas, Atlantis and Norwegian Cruise Line benefits



Redeem unlimited Reward Credits for Gaming Play

  • Reward Credits are based on customer play in casino and spend in qualifying CEUK bars and restaurants.
  • Reward Credits are awarded at the discretion of CEUK management.
  • Reward Credits remain valid providing the guest visits a CEUK property at least once every six months; otherwise the entire Reward Credits account balance will expire.
  • Reward Credits redeemed for Tables game will be issued in promotional casino chips.
  • Reward Credits redeemed for Slots/Electronics play will be issued in promotional slot ticket.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • Reward Credits are earned and redeemed as stated in CEUK Caesars Rewards overview.

Gaming offers and promotions

  • Gaming offers and benefits are based on the sole discretion of CEUK management.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • Customer is only eligible to redeem one offer per visit unless otherwise stated.
  • Does not include travel and accommodation costs unless otherwise stated.

Anniversary £100 Gaming Chip

  • Customers must contact their casino Customer Relations team to redeem.
  • Offer is valid for 30 days after the anniversary of loyalty programme registration date.
  • If customers have received a QR code for this offer, then they should go to Cash Desk.
  • Receiving party must have valid CR UK account and adhere to all Caesars Rewards UK terms and conditions.


5 Night Stay at Caesars USA Property & $50 Resort Credit

  • Customers must contact their casino Customer Relations team to redeem.
  • Offer is available at all Caesars owned USA properties.
  • Guest must request via the Customer Relations team at their chosen casino 14 days in advance who will coordinate with CEUK Head Office to arrange.
  • $50 resort credit is applied to guest’s USA Caesars Rewards account to be used during the trip only.
  • $50 resort credit is applied during 1st trip within the calendar year and may only be redeemed once during that calendar year.
  • Offer is subject to availability.
  • Hotel is determined at the discretion of CEUK management.
  • Cannot be transferred to a third party.
  • This offer only relates to the named qualifier only and is the only person authorised to receive this benefit. Should the named guest not complete guest check in then the full non-discounted holiday price will be charged to the credit card on file with Caesars Entertainment.
  • This benefit is stated as is and not dependent on gaming play at any Caesars Entertainment property.
  • Contains no cash value unless stated by CEUK management.
  • Guest is only eligible to redeem one invite offer unless otherwise stated.
  • Complimentary room type based on availability for required dates.
  • Does not include airfare and transfers as standard.
  • Does not include other meals as standard.
  • Guests may transfer funds from Caesars UK Cashdesk or Reward Credits to Caesars USA with 7-day advance notice.
  • Offer cannot be used in conjunction with another Caesars lodging offer.

Complimentary nights in Atlantis Bahamas

  • Customers must contact their casino Customer Relations team to redeem.
  • Guest must request via their Customer Relations Team 14 days in advance who will coordinate with CEUK Head Office to arrange.
  • This offer relates to the Diamond card holder only and is the only person authorised to receive this benefit.
  • Should the named guest not complete guest check in then the full non-discounted holiday price will be charged to the credit card on file with Atlantis.
  • This benefit is stated as is and not dependent on gaming play at Atlantis.
  • Complimentary 5-night stay in the Beach Towers.
  • Complimentary Daily Resort Fee.
  • Includes access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools.
  • Diamond customers are responsible for maid gratuities.
  • For complete offer details please contact Atlantis Casino VIP Services at 800-752-9711.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • Offer cannot be used in conjunction with another lodging offer and there must be 48-hours in between stays.

Complimentary nights in Caesars Resort, Dubai


  • Customers must contact their casino Customer Relations team to redeem.
  • Guest must request via their Customer Relations Team 14 days in advance who will coordinate with CEUK Head Office to arrange.
  • Complimentary 2-night stay at Caesars Resort, Dubai.
  • Offer is available at Caesars Resort only.
  • Offer is subject to availability.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • Guest is only eligible to redeem one invite offer unless otherwise stated.
  • Complimentary room type based on availability for required dates.
  • Does not include airfare and transfers as standard.
  • Does not include other meals as standard.

20% Discount on Select NCL Cruise Offers

  • Customers must contact their casino Customer Relations team to redeem.
  • Cruise discounts are based on the sole discretion of CEUK management.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.
  • 20% discount offered on select NCL cruises for Diamond Card holders.
  • Does not include travel and accommodation costs unless otherwise stated.

£150 Birthday Gaming Chip

  • Customers must contact their casino Customer Relations team to redeem.
  • Offer is valid for 15 days before the customer’s birthday and 15 days thereafter.
  • If customers have received a QR code for this offer, then they should go to Cash Desk to redeem.
  • Receiving party must have a valid CR UK account and adhere to all CEUK terms and conditions.
  • Contains no cash value unless stated by CEUK management.

Access to Playboy Club London

  • Customers can visit Playboy Club London but must show their Diamond card on entry.


Priority restaurant and bar reservations at any Caesars UK property

  • Customers must contact their casino Customer Relations team to redeem.
  • Eligibility is based on guest play and determined at the discretion of CEUK management.
  • Cannot be transferred to a third party.
  • Contains no cash value unless stated by CEUK management.

Discounted or complimentary hotel nights at selected hotels

  • Customers must contact their casino Customer Relations team to redeem.
  • Eligibility is determined at the discretion of CEUK management.
  • Local hotels which are near participating properties are determined at the discretion of CEUK management.
  • Transportation and transfers not included.
  • Cannot be transferred to a third party.
  • Based on availability.