It’s not personal, it’s the law
UK casinos are highly regulated to ensure that they offer safe environments for customers to have fun and enjoy gaming. The legislation is designed to protect customers and ensure that gaming is kept free from crime and money laundering activities.
What does this mean to you? Well, in order to comply with the legislation, we sometimes have to ask customers for additional information. This generally applies to our customers who game with us at higher levels.
Customers who play very frequently or at higher levels will be asked for source of wealth information wherever they choose to play in the UK.
We know this request can feel intrusive but please understand that you are not being singled out.
This legal requirement applies to all UK casinos. At Caesars, we are passionate about delivering the best gaming experience for our customers, so being a responsible operator is at the heart of what we do. It means you can feel entirely confident when gaming with us.
Rest assured that all personal information is treated in the strictest confidence by our Compliance Team and Casino Management, and is held internally within a secure environment.
If we are unable to see that the money a customer uses is his or her own and is from a legitimate source, then unfortunately we must ask the customer to stop gaming with us until the documents we require are provided.
However, our commitment to delivering the best gaming experience and world-class customer service means we have made the required checks process as quick and simple as it can be.
The easiest way is to provide these documents to the management or host in your local casino. If you would prefer to send them directly to our Compliance Team at Caesars Entertainment then please just ask management and they will arrange.
All conversations and documents are treated in the strictest confidence and comply with Data Protection legislation.
Gambling should be fun! It is therefore important for you to think about the level of money that you can afford to gamble with, to ensure it does not impact other areas of your life.
To do this, it is important that you understand the difference between ‘disposable income’ and ‘discretionary spend’ – this will be personal to you.
Disposable income is defined as your take home income after any relevant deductions are taken into account, such as tax, national insurance or pension payments.
Discretionary spend is defined as the amount you have left from your disposable income after your living costs are accounted for, such as rent, mortgage payments, food, travel costs etc.
You should assess what you can afford to spend on gambling after all basic needs and living expense commitments have been met.On occasions, a member of our Management Team may ask you whether you we are comfortable with your level of gaming to ensure that we comply with safer gaming regulation and that we are protecting our customers.