It’s not personal, it’s the law
UK casinos are highly regulated to ensure that they offer safe environments for customers to have fun and enjoy gaming. The legislation is designed to protect customers and ensure that gaming is kept free from crime and money laundering activities.
What does this mean to you? Well, in order to comply with the legislation, we sometimes have to ask customers for additional information. This generally applies to our VIP customers who game with us at higher levels.
Customers who play very frequently or at higher levels will be asked for source of wealth information wherever they choose to play in the UK.
We know this request can feel intrusive but please understand that you are not being singled out.
This legal requirement applies to all UK casinos. At Caesars, we are passionate about delivering the best gaming experience for our customers, so being a responsible operator is at the heart of what we do. It means you can feel entirely confident when gaming with us.
Rest assured that all personal information is treated in the strictest confidence by our VIP services team and casino management, and is held internally within a secure environment.
If we are unable to see that the money a customer uses is his or her own and is from a legitimate source, then unfortunately we must ask the customer to stop gaming with us until the documents we require are provided.
However, our commitment to delivering the best gaming experience and world-class customer service means we have made the required checks process as quick and simple as it can be.
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