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Terms and Conditions

Membership is free and voluntary.
Individuals must be at least 18 years old to participate and their identity must be proven to the satisfaction of Metropolitan Gaming to obtain a Player Rewards card.
The benefits of the Player Rewards loyalty programme are intended for the use of the individual listed on the account.
A Player Rewards card may be used to track the play and accumulate Reward Points by the participant on their account only. It is against programme rules for a participant to accrue Reward Points by distributing his / her card to, or sharing his / her card with, other players.
Metropolitan Gaming and its agents, subsidiaries, and parent companies are not responsible for lost or stolen cards, including any resulting misuse.
Reward Points can be earned and redeemed at any participating Metropolitan Gaming property, subject only to any Metropolitan Gaming casino's membership requirements. Playboy Club London is not a participating Metropolitan Gaming property.
Reward Points are earned on food and drink purchases and for all tracked slot and electronic gaming play. Where applicable, Reward Points may be earned for all tracked table play. Reward Points will not be earned on promotional electronic tickets, promotional table vouchers or promotional gaming chips.
It is the responsibility of the participant to ensure his/her Player Rewards card is inserted properly in the machine when playing slots or electronic roulette. Where applicable, it is the responsibility of the participant to ensure that a dealer is aware of their play when playing tables or any other games.
All Reward Point earnings are subject to review and verification.
Reward Points remain valid providing the participant visits a Mtroppolitan Gaming property and uses their Player Rewards card at least once every six months; otherwise the entire Reward Point account balance will expire.
Where table tracking is applicable, Metropolitan Gaming uses reasonable efforts to track a participant's play; however, as a condition of receiving Reward Points for table games play, or other non-electronic games, participants agree that such Reward Points are granted based on the personal observation of Metropolitan Gaming employees, which may be subject to error. The determination of Metropolitan Gaming shall be final with respect to any discrepancies.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Player Rewards card and at management discretion.
Reward Points are redeemable for gaming play (minimum 500 Reward Points), food and drink at participating Metropolitan Gaming bars and restaurants, as well as items from the merchandise catalogue or rewards menu. Reward Points have no cash value. They may be rounded up to the nearest £1 when being redeemed for food, drink or other retail items on a Metropolitan Gaming property.
All redemptions are final unless otherwise allowed at the sole discretion of Metropolitan Gaming.
A participant's identity must be verified to the satisfaction of Metropolitan Gaming in order to redeem Reward Points.
Metropolitan Gaming may engage in strategic relationships and/or promotions, which may result in the earning of Bonus Reward Points that are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Points, Reward Points earned on food and beverage purchases and any Reward Point adjustments. Promotional bonus points and points earned on Poker Cash Games are not included.
Players are eligible to join the following loyalty programme tiers if they earn the appropriate number of Tier Credits in a calendar year: Platinum 15,000 Tier Credits and Diamond 30,000 Tier Credits.
Player Rewards card holders accept and agree to be bound by the following rules:
1. To redeem tier benefits, all card holders must be contactable either by telephone, email, SMS or mail. Uncontactable players are NOT eligible for tier benefits
2. All tier benefits and rewards are subject to availability
3. Metropolitan Gaming reserves the right to modify or cancel these rules or any tier benefit or reward at any time for any reason
4. Metropolitan Gaming reserves the right to upgrade and downgrade Player Rewards accounts
5. Unless otherwise varied by notice given by Metropolitan Gaming, Player Rewards earning period is from 1 January to 31 December in any one year and Player Rewards redemption period is from 1 February (of that same year) to 31 January (of the year thereafter)
Seven Stars is a separate scheme, membership to which is strictly by invitation only and issued solely at the discretion of Metropolitan Gaming. That scheme has different terms and conditions which are provided at the point of invitation. Seven Stars US cards will be recognised and tier matched in the UK to utilise a 25% F&B discount, access to Playboy Club London and to earn and redeem Reward Credits, but no other UK benefits apply and provision of the card does not entitle the card holder to any personalised benefits available within the UK specific invitation only Seven Stars membership scheme.
Platinum and Diamond tier benefits are subject to separate rules, by which the respective card holders agree to be bound, and these rules are available to those card holders online and upon request.
In the event of death of a Player Rewards card holder, this will result in the immediate cancellation of that person’s Player Rewards membership and forfeiture of any available Reward Points balance.
Player Rewards cards are non-transferable, the property of Metropolitan Gaming and must be returned upon request of Metropolitan Gaming. Reward Points earnings are non-transferable including upon death or divorce.
All decisions regarding the interpretation of rules, eligibility, etc. for this programme lie solely with Metropolitan Gaming whose decisions are final.
Metropolitan Gaming reserves the right to modify or cancel this loyalty programme at any time, for any reason, provided that in the case of a modification, such modification shall not, as of the date of it taking effect , materially alter or change any participant's reward(s) already earned but not yet redeemed. In the case of cancellation of this loyalty programme, any participant's reward(s) already earned but not yet redeemed shall automatically be cancelled forthwith upon the cancellation taking effect without any recourse available to the participant. Notice will be given in advance of any such modification or cancellation.
Metropolitan Gaming reserves the right to revoke or deny application for membership if the individual holder of or, (as the case may be), applicant for a Player Rewards card has not complied with the loyalty programme in any manner inclusive of non-compliance with the Terms & Conditions and/or misuse of the Player Rewards card. Any fraudulent usage of the card may result in the immediate loss of Player Rewards membership and all privileges will be revoked.
Individuals who are excluded from casino facilities by their own request or through SENSE or those excluded at the sole discretion of Metropolitan Gaming are not eligible to participate in the Player Rewards loyalty programme. Forthwith upon any such situation occurring, any existing Player Rewards account and its Reward Points balance will be cancelled and forfeit accordingly.
Any Player Rewards card holder is entitled to request their removal from the said programme at any time. Metropolitan Gaming agrees to comply promptly with any such request, in which case the said card holder’s Player Rewards account and their eligibility to participate in the Player Rewards loyalty programme will be cancelled and forfeit accordingly.
In the event of there being outstanding monies owed to any Metropolitan Gaming property, the Player Rewards benefits may be suspended pending payment in full of the outstanding debt.
By participating in this loyalty programme, participants agree to these Terms and Conditions.
In the event of any one or more Metropolitan Gaming casino closures, card holders’ Reward Points, Tier Points and applicable tier benefits remain valid at other Player Rewards casinos.
In the course of providing customers with services, Metropolitan Gaming collects certain personal information about customers that may be considered private or confidential. The policies of data collection and usage are defined in our privacy policy and this can be found online at www.caesars.co.uk/privacy-policy or at casino Reception.
Should a customer have any complaint or dispute about any gambling related decision, the management of the Metropolitan Gaming property will do their best to try and resolve the matter at the time. Should a customer have a complaint about the loyalty programme terms and conditions and their application, they should in the first instance, view our Complaints procedure at www.caesars.co.uk/contact-us/complaints-new
These terms and conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with English law. Each participant in the Player Rewards loyalty programme agrees that:
1. they irrevocably submit to the jurisdiction of the Courts of England and Wales in respect of any such dispute and
2. they may not bring proceedings in respect of any such dispute in any jurisdiction other than England and Wales
Void where prohibited or restricted by law.

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MODERN SLAVERY AND HUMAN TRAFFICKING STATEMENT

Caesars Entertainment UK Limited (“CEUK”) takes its responsibility to society seriously. Doing business with integrity is one of our fundamental corporate values.

The following statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for our financial year (to 31 December 2020).

Organisational Structure

CEUK is the UK subsidiary of Caesars Entertainment Inc (a company resident in the USA.

CEUK operates casinos and entertainment venues throughout the UK as well as properties in Egypt and South Africa.

This statement is made solely on behalf of our UK operations; however, we seek to promote high standards throughout our businesses

Our supply chains

The businesses for whom we make this statement operate in the United Kingdom and have a limited supply chain which, we consider gives CEUK a lower exposure to the risks of Modern Slavery.

However, we seek to ensure that companies from which we purchase products and services are operating in an ethical and responsible manner. Our UK supply chain consists of:

Large and small technology suppliers based in the UK and worldwide
Live event suppliers based predominantly in the UK
Print and logistics suppliers based predominantly in the UK
Food & drink suppliers based predominantly in the UK
Outsourced Facilities Management based predominantly in the UK (i.e cleaning services, security, pest control, building maintenance, laundry services)
Goods suppliers based predominantly in the UK (e.g. catering equipment, furniture, marketing collaterals, stationery, staff uniforms)
Freelance editorial suppliers based predominantly in the UK

We have ascertained that the main risks we have in our supply chain are:

the use of agency/outsourced labour
the use of beverages and food products that are sourced abroad by our suppliers

Our policies on slavery and human trafficking

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chain or in any part of our business. This anti-slavery statement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking are not taking place either internally or in our supply chains.

Due Diligence

We will not tolerate slavery and human trafficking. Most of our supply chain we regard as relatively low risk. However, our Procurement and Contract Management Policy requires us to consider where the risks may be greater and to prioritise those risks. For example, risks may be higher in certain jurisdictions and in respect of lesser skilled labour. In such riskier circumstances, we will require a Risk Assessment Questionnaire to help us better understand the risks. Direct suppliers in higher risk categories will also to be given our “Supplier Code of Conduct” to which Caesars Entertainment expects adherence. Where a supplier will not or cannot adhere to these requirements our relationship will be reviewed and Caesars will consider terminating our relationship.

Training

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant members of staff.

We have launched a training video on Modern Slavery for all our team members to review on our learning portal. All Key members of our HR and Procurement Teams are expected to undertake this training.

We consider ourselves a low risk in terms of Modern Slavery. However, we have a range of HR policies and procedures which collectively assist us in ensuring that we can meet the objectives of this statement and provide additional safeguards. Principally, these are:

Harassment & Bullying Policy
Grievance Procedure
Equal Opportunity Policy
Whistle Blowing (dedicated 0800 number)

Our effectiveness in combating slavery and human trafficking

We discuss with other Casino operators as well as hospitality companies to discuss our approach and share best practice. We will review any updated advice from CIPS (Chartered Institute of Procurement and Supply) and HM Government on how to identify and mitigate risks. The Board will receive an annual report which will highlight our effectiveness or otherwise in meeting our objectives.

We will endeavour to get further insight into our supply chain through prequalification and understanding our suppliers’ supply chains. The Board of Directors have considered and approved this statement.

Alex Oswald,

Managing Director

Date 7th January 2021

We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.

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MODERN SLAVERY AND HUMAN TRAFFICKING STATEMENT

SAFER GAMBLING AT CAESARS