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Terms and Conditions

Membership is free and voluntary.
Individuals must be at least 18 years old to participate and their identity must be proven to the satisfaction of Caesars Entertainment UK Limited (“CEUK”) to obtain a Caesars Rewards UK card.
The benefits of the Caesars Rewards UK loyalty programme are intended for the use of the individual listed on the account.
A Caesars Rewards UK card may be used to track the play and accumulate Reward Credits by the participant on their account only. It is against programme rules for a participant to accrue Reward Credits by distributing his / her card to, or sharing his / her card with, other players.
CEUK and its agents, subsidiaries, and parent companies are not responsible for lost or stolen cards, including any resulting misuse.
Reward Credits can be earned and redeemed at any participating CEUK property, subject only to any CEUK casino's membership requirements. Playboy Club London is not a participating CEUK property.
Reward Credits are earned on food and drink purchases and for all tracked slot and electronic gaming play. Where applicable, Reward Credits may be earned for all tracked table play. Reward Credits will not be earned on promotional electronic tickets, promotional table vouchers or promotional gaming chips.
It is the responsibility of the participant to ensure his/her Caesars Rewards UK card is inserted properly in the machine when playing slots or electronic roulette. Where applicable, it is the responsibility of the participant to ensure that a dealer is aware of their play when playing tables or any other games.
All Reward Credit earnings are subject to review and verification.
Reward Credits remain valid providing the participant visits a CEUK property and uses their Caesars Rewards UK card at least once every six months; otherwise the entire Reward Credit account balance will expire.
Where table tracking is applicable, CEUK uses reasonable efforts to track a participant's play; however, as a condition of receiving Reward Credits for table games play, or other non-electronic games, participants agree that such Reward Credits are granted based on the personal observation of CEUK employees, which may be subject to error. The determination of CEUK shall be final with respect to any discrepancies.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Caesars Rewards UK card and at management discretion.
Reward Credits are redeemable for gaming play (minimum 500 Reward Credits), food and drink at participating CEUK bars and restaurants, as well as items from the merchandise catalogue or rewards menu. Reward Credits have no cash value. They may be rounded up to the nearest £1 when being redeemed for food, drink or other retail items on a CEUK property.
All redemptions are final unless otherwise allowed at the sole discretion of CEUK.
A participant's identity must be verified to the satisfaction of CEUK in order to redeem Reward Credits.
CEUK may engage in strategic relationships and/or promotions, which may result in the earning of Bonus Reward Credits that are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Credits, Reward Credits earned on food and beverage purchases and any Reward Credits adjustments. Promotional bonus points and points earned on Poker Cash Games are not included.
Players are eligible to join the following loyalty programme tiers if they earn the appropriate number of Tier Credits in a calendar year: Platinum 15,000 Tier Credits and Diamond 30,000 Tier Credits.
Caesars Rewards UK card holders accept and agree to be bound by the following rules:
1. To redeem tier benefits, all card holders must be contactable either by telephone, email, SMS or mail. Uncontactable players are NOT eligible for tier benefits
2. All tier benefits and rewards are subject to availability
3. CEUK reserves the right to modify or cancel these rules or any tier benefit or reward at any time for any reason
4. CEUK reserves the right to upgrade and downgrade Caesars Rewards UK accounts
5. Unless otherwise varied by notice given by CEUK, Caesars Rewards UK earning period is from 1 January to 31 December in any one year and Caesars Rewards UK redemption period is from 1 February (of that same year) to 31 January (of the year thereafter)
Seven Stars is a separate scheme, membership to which is strictly by invitation only and issued solely at the discretion of CEUK. That scheme has different terms and conditions which are provided at the point of invitation. Seven Stars US cards will be recognised and tier matched in the UK to utilise a 25% F&B discount, access to Playboy Club London and to earn and redeem Reward Credits, but no other UK benefits apply and provision of the card does not entitle the card holder to any personalised benefits available within the UK specific invitation only Seven Stars membership scheme.
Platinum and Diamond tier benefits are subject to separate rules, by which the respective card holders agree to be bound, and these rules are available to those card holders online and upon request.
In the event of death of a Caesars Rewards UK card holder, this will result in the immediate cancellation of that person’s Caesars Rewards UK membership and forfeiture of any available Reward Credits balance.
Caesars Rewards UK cards are non-transferable, the property of CEUK and must be returned upon request of CEUK. Reward Credit earnings are non-transferable including upon death or divorce.
All decisions regarding the interpretation of rules, eligibility, etc. for this programme lie solely with CEUK whose decisions are final.
CEUK reserves the right to modify or cancel this loyalty programme at any time, for any reason, provided that in the case of a modification, such modification shall not, as of the date of it taking effect , materially alter or change any participant's reward(s) already earned but not yet redeemed. In the case of cancellation of this loyalty programme, any participant's reward(s) already earned but not yet redeemed shall automatically be cancelled forthwith upon the cancellation taking effect without any recourse available to the participant. Notice will be given in advance of any such modification or cancellation.
CEUK reserves the right to revoke or deny application for membership if the individual holder of or, (as the case may be), applicant for a Caesars Rewards UK card has not complied with the loyalty programme in any manner inclusive of non-compliance with the Terms & Conditions and/or misuse of the Caesars Rewards UK card. Any fraudulent usage of the card may result in the immediate loss of Caesars Rewards UK membership and all privileges will be revoked.
Individuals who are excluded from casino facilities by their own request or through SENSE or those excluded at the sole discretion of CEUK are not eligible to participate in the Caesars Rewards UK loyalty programme. Forthwith upon any such situation occurring, any existing Caesars Rewards UK account and its Reward Credits balance will be cancelled and forfeit accordingly.
Any Caesars Rewards UK card holder is entitled to request their removal from the said programme at any time. CEUK agrees to comply promptly with any such request, in which case the said card holder’s Caesars Rewards UK account and their eligibility to participate in the Caesars Rewards UK loyalty programme will be cancelled and forfeit accordingly.
In the event of there being outstanding monies owed to any CEUK property, the Caesars Rewards UK benefits may be suspended pending payment in full of the outstanding debt.
By participating in this loyalty programme, participants agree to these Terms and Conditions.
The Caesars Rewards UK loyalty programme is separate from:
1. any programme or scheme at any international property of CEUK or Caesars Entertainment Inc and
2. Caesars Rewards loyalty program in the USA.
Caesars Reward Credits can be exchanged between Caesars Rewards UK and Caesars Rewards (US) by at the exchange rate specified by CEUK at the time in question. If UK customers would like local casino teams to exchange points on their behalf, then 5 days’ notice needs to be given prior to travel. UK players must have already enrolled in the Caesars Rewards (US) program.
In the event of any one or more CEUK casino closures, card holders’ Reward Credits, Tier Credits and applicable tier benefits remain valid at other Caesars Rewards UK casinos.
In the course of providing customers with services, CEUK collects certain personal information about customers that may be considered private or confidential. The policies of data collection and usage are defined in our privacy policy and this can be found online at www.caesars.co.uk/privacy-policy or at casino Reception.
Should a customer have any complaint or dispute about any gambling related decision, the management of the CEUK property will do their best to try and resolve the matter at the time. Should a customer have a complaint about the loyalty programme terms and conditions and their application, they should in the first instance, view our Complaints procedure at www.caesars.co.uk/contact-us/complaints-new
These terms and conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with English law. Each participant in the Caesars Rewards loyalty programme agrees that:
1. they irrevocably submit to the jurisdiction of the Courts of England and Wales in respect of any such dispute and
2. they may not bring proceedings in respect of any such dispute in any jurisdiction other than England and Wales
Void where prohibited or restricted by law.

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MODERN SLAVERY AND HUMAN TRAFFICKING STATEMENT

Caesars Entertainment UK Limited (“CEUK”) takes its responsibility to society seriously. Doing business with integrity is one of our fundamental corporate values.

The following statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for our financial year (to 31 December 2020).

Organisational Structure

CEUK is the UK subsidiary of Caesars Entertainment Inc (a company resident in the USA.

CEUK operates casinos and entertainment venues throughout the UK as well as properties in Egypt and South Africa.

This statement is made solely on behalf of our UK operations; however, we seek to promote high standards throughout our businesses

Our supply chains

The businesses for whom we make this statement operate in the United Kingdom and have a limited supply chain which, we consider gives CEUK a lower exposure to the risks of Modern Slavery.

However, we seek to ensure that companies from which we purchase products and services are operating in an ethical and responsible manner. Our UK supply chain consists of:

Large and small technology suppliers based in the UK and worldwide
Live event suppliers based predominantly in the UK
Print and logistics suppliers based predominantly in the UK
Food & drink suppliers based predominantly in the UK
Outsourced Facilities Management based predominantly in the UK (i.e cleaning services, security, pest control, building maintenance, laundry services)
Goods suppliers based predominantly in the UK (e.g. catering equipment, furniture, marketing collaterals, stationery, staff uniforms)
Freelance editorial suppliers based predominantly in the UK

We have ascertained that the main risks we have in our supply chain are:

the use of agency/outsourced labour
the use of beverages and food products that are sourced abroad by our suppliers

Our policies on slavery and human trafficking

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chain or in any part of our business. This anti-slavery statement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking are not taking place either internally or in our supply chains.

Due Diligence

We will not tolerate slavery and human trafficking. Most of our supply chain we regard as relatively low risk. However, our Procurement and Contract Management Policy requires us to consider where the risks may be greater and to prioritise those risks. For example, risks may be higher in certain jurisdictions and in respect of lesser skilled labour. In such riskier circumstances, we will require a Risk Assessment Questionnaire to help us better understand the risks. Direct suppliers in higher risk categories will also to be given our “Supplier Code of Conduct” to which Caesars Entertainment expects adherence. Where a supplier will not or cannot adhere to these requirements our relationship will be reviewed and Caesars will consider terminating our relationship.

Training

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant members of staff.

We have launched a training video on Modern Slavery for all our team members to review on our learning portal. All Key members of our HR and Procurement Teams are expected to undertake this training.

We consider ourselves a low risk in terms of Modern Slavery. However, we have a range of HR policies and procedures which collectively assist us in ensuring that we can meet the objectives of this statement and provide additional safeguards. Principally, these are:

Harassment & Bullying Policy
Grievance Procedure
Equal Opportunity Policy
Whistle Blowing (dedicated 0800 number)

Our effectiveness in combating slavery and human trafficking

We discuss with other Casino operators as well as hospitality companies to discuss our approach and share best practice. We will review any updated advice from CIPS (Chartered Institute of Procurement and Supply) and HM Government on how to identify and mitigate risks. The Board will receive an annual report which will highlight our effectiveness or otherwise in meeting our objectives.

We will endeavour to get further insight into our supply chain through prequalification and understanding our suppliers’ supply chains. The Board of Directors have considered and approved this statement.

Alex Oswald,

Managing Director

Date 7th January 2021

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