Responsible Gaming

Leading the way with responsible play

We want our customers to enjoy our facilities, to feel safe, and to exercise self-control, so promoting responsible gaming is very important to us.


If you are experiencing problems with gambling please take action:



We are proud to have been at the forefront of the development of Playing Safe, the National Casino Forum’s powerful initiative to improve player protection.


And we actively collaborate with the Gambling Commission to help them achieve full compliance within the industry, keep crime out of gambling, ensure gaming is fair and open, and protect vulnerable players.

Protection for the young: Challenge 21

Only people aged 18 years or over can legally enter these premises so, if you look under 21, you will be asked to prove your age. Please don’t be offended if you are challenged.

Zero tolerance: unacceptable behaviour

We will always:


  • Intervene to stop abuse, threats and violence
  • Remove and permanently bar those responsible
  • Press the police for prosecution of those who assault or racially abuse staff
  • Remove those who become drunk and/or disorderly

Zero tolerance: alcohol and drug abuse

  • If you appear to be drunk or under the influence of drugs you will be refused entry
  • We will not serve you more alcohol if we think you have already had too much
  • We treat vulnerable surfaces regularly to prevent illegal drug use
  • We will report to the authorities those in possession of illegal drugs


Our CCTV surveillance is monitored 24/7 for your protection


PLEASE GAMBLE RESPONSIBLY

Know When To Stop Before You Start - visit BeGambleAware


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