Health and Safety

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Terms and Conditions

Membership is free and voluntary.
Individuals must be at least 18 years old to participate and their identity must be proven to the satisfaction of Caesars Entertainment UK Limited (“CEUK”) to obtain a Caesars Rewards UK card.
The benefits of the Caesars Rewards UK loyalty programme are intended for the use of the individual listed on the account.
A Caesars Rewards UK card may be used to track the play and accumulate Reward Credits by the participant on their account only. It is against programme rules for a participant to accrue Reward Credits by distributing his / her card to, or sharing his / her card with, other players.
CEUK and its agents, subsidiaries, and parent companies are not responsible for lost or stolen cards, including any resulting misuse.
Reward Credits can be earned and redeemed at any participating CEUK property, subject only to any CEUK casino's membership requirements. Playboy Club London is not a participating CEUK property.
Reward Credits are earned on food and drink purchases and for all tracked slot and electronic gaming play. Where applicable, Reward Credits may be earned for all tracked table play. Reward Credits will not be earned on promotional electronic tickets, promotional table vouchers or promotional gaming chips.
It is the responsibility of the participant to ensure his/her Caesars Rewards UK card is inserted properly in the machine when playing slots or electronic roulette. Where applicable, it is the responsibility of the participant to ensure that a dealer is aware of their play when playing tables or any other games.
All Reward Credit earnings are subject to review and verification.
Reward Credits remain valid providing the participant visits a CEUK property and uses their Caesars Rewards UK card at least once every six months; otherwise the entire Reward Credit account balance will expire.
Where table tracking is applicable, CEUK uses reasonable efforts to track a participant's play; however, as a condition of receiving Reward Credits for table games play, or other non-electronic games, participants agree that such Reward Credits are granted based on the personal observation of CEUK employees, which may be subject to error. The determination of CEUK shall be final with respect to any discrepancies.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Caesars Rewards UK card and at management discretion.
Reward Credits are redeemable for gaming play (minimum 500 Reward Credits), food and drink at participating CEUK bars and restaurants, as well as items from the merchandise catalogue or rewards menu. Reward Credits have no cash value. They may be rounded up to the nearest £1 when being redeemed for food, drink or other retail items on a CEUK property.
All redemptions are final unless otherwise allowed at the sole discretion of CEUK.
A participant's identity must be verified to the satisfaction of CEUK in order to redeem Reward Credits.
CEUK may engage in strategic relationships and/or promotions, which may result in the earning of Bonus Reward Credits that are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Credits, Reward Credits earned on food and beverage purchases and any Reward Credits adjustments. Promotional bonus points and points earned on Poker Cash Games are not included.
Players are eligible to join the following loyalty programme tiers if they earn the appropriate number of Tier Credits in a calendar year: Platinum 15,000 Tier Credits and Diamond 30,000 Tier Credits.
Caesars Rewards UK card holders accept and agree to be bound by the following rules:
1. To redeem tier benefits, all card holders must be contactable either by telephone, email, SMS or mail. Uncontactable players are NOT eligible for tier benefits
2. All tier benefits and rewards are subject to availability
3. CEUK reserves the right to modify or cancel these rules or any tier benefit or reward at any time for any reason
4. CEUK reserves the right to upgrade and downgrade Caesars Rewards UK accounts
5. Unless otherwise varied by notice given by CEUK, Caesars Rewards UK earning period is from 1 January to 31 December in any one year and Caesars Rewards UK redemption period is from 1 February (of that same year) to 31 January (of the year thereafter)
Seven Stars is a separate scheme, membership to which is strictly by invitation only and issued solely at the discretion of CEUK. That scheme has different terms and conditions which are provided at the point of invitation. Seven Stars US cards will be recognised and tier matched in the UK to utilise a 25% F&B discount, access to Playboy Club London and to earn and redeem Reward Credits, but no other UK benefits apply and provision of the card does not entitle the card holder to any personalised benefits available within the UK specific invitation only Seven Stars membership scheme.
Platinum and Diamond tier benefits are subject to separate rules, by which the respective card holders agree to be bound, and these rules are available to those card holders online and upon request.
In the event of death of a Caesars Rewards UK card holder, this will result in the immediate cancellation of that person’s Caesars Rewards UK membership and forfeiture of any available Reward Credits balance.
Caesars Rewards UK cards are non-transferable, the property of CEUK and must be returned upon request of CEUK. Reward Credit earnings are non-transferable including upon death or divorce.
All decisions regarding the interpretation of rules, eligibility, etc. for this programme lie solely with CEUK whose decisions are final.
CEUK reserves the right to modify or cancel this loyalty programme at any time, for any reason, provided that in the case of a modification, such modification shall not, as of the date of it taking effect , materially alter or change any participant's reward(s) already earned but not yet redeemed. In the case of cancellation of this loyalty programme, any participant's reward(s) already earned but not yet redeemed shall automatically be cancelled forthwith upon the cancellation taking effect without any recourse available to the participant. Notice will be given in advance of any such modification or cancellation.
CEUK reserves the right to revoke or deny application for membership if the individual holder of or, (as the case may be), applicant for a Caesars Rewards UK card has not complied with the loyalty programme in any manner inclusive of non-compliance with the Terms & Conditions and/or misuse of the Caesars Rewards UK card. Any fraudulent usage of the card may result in the immediate loss of Caesars Rewards UK membership and all privileges will be revoked.
Individuals who are excluded from casino facilities by their own request or through SENSE or those excluded at the sole discretion of CEUK are not eligible to participate in the Caesars Rewards UK loyalty programme. Forthwith upon any such situation occurring, any existing Caesars Rewards UK account and its Reward Credits balance will be cancelled and forfeit accordingly.
Any Caesars Rewards UK card holder is entitled to request their removal from the said programme at any time. CEUK agrees to comply promptly with any such request, in which case the said card holder’s Caesars Rewards UK account and their eligibility to participate in the Caesars Rewards UK loyalty programme will be cancelled and forfeit accordingly.
In the event of there being outstanding monies owed to any CEUK property, the Caesars Rewards UK benefits may be suspended pending payment in full of the outstanding debt.
By participating in this loyalty programme, participants agree to these Terms and Conditions.
The Caesars Rewards UK loyalty programme is separate from:
1. any programme or scheme at any international property of CEUK or Caesars Entertainment Inc and
2. Caesars Rewards loyalty program in the USA.
Caesars Reward Credits can be exchanged between Caesars Rewards UK and Caesars Rewards (US) by at the exchange rate specified by CEUK at the time in question. If UK customers would like local casino teams to exchange points on their behalf, then 5 days’ notice needs to be given prior to travel. UK players must have already enrolled in the Caesars Rewards (US) program.
In the event of any one or more CEUK casino closures, card holders’ Reward Credits, Tier Credits and applicable tier benefits remain valid at other Caesars Rewards UK casinos.
In the course of providing customers with services, CEUK collects certain personal information about customers that may be considered private or confidential. The policies of data collection and usage are defined in our privacy policy and this can be found online at www.caesars.co.uk/privacy-policy or at casino Reception.
Should a customer have any complaint or dispute about any gambling related decision, the management of the CEUK property will do their best to try and resolve the matter at the time. Should a customer have a complaint about the loyalty programme terms and conditions and their application, they should in the first instance, view our Complaints procedure at www.caesars.co.uk/contact-us/complaints-new
These terms and conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with English law. Each participant in the Caesars Rewards loyalty programme agrees that:
1. they irrevocably submit to the jurisdiction of the Courts of England and Wales in respect of any such dispute and
2. they may not bring proceedings in respect of any such dispute in any jurisdiction other than England and Wales
Void where prohibited or restricted by law.

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Our top priority is making sure all our guests and team members stay Covid-safe in our casinos. But it’s also important that people feel truly confident and comfortable about coming into our venues, which is why we’re keeping things clear and simple…

Keep your distance

Our Covid-safe layouts make it pretty easy to stick to the social distancing rules. Please respect other people’s space and don’t congregate in groups anywhere in the venue.

Wash your hands often

You know the drill – 20 seconds of rigorous handwashing as often as possible. You’ll also find hand sanitiser all over the place so please use it at every opportunity.

Wear a face mask

We’re all in this together so every guest and team member must wear a mask that covers the nose and mouth at all times (except when eating or drinking).

Go contactless where you can

Please make contactless card payments wherever possible.

You’ll notice how we’re working flat out to keep everyone healthy by constantly cleaning and disinfecting everything in sight! Tables, machines, chips, surfaces, seating…. And of course that all goes on behind the scenes too.

Thank you for playing your part to help protect your fellow guests and our team members. We’ve made sure all our employees are well-trained in the safety measures and they will be happy to answer any of your questions

All of our casinos in England have been given the COVID-19 Industry Standard mark, demonstrating that we have followed government and industry guidelines and have a process in place to maintain cleanliness and aid social distancing.

View our certificate (283.54 KB)

HEALTH AND SAFETY PROTOCOLS

General Information

To help keep customers and team members safe:

We have increased cleaning regimes, put screens in place for your protection and reconfigured our layout and capacity to meet social distancing requirements. We have also provided sanitisers throughout venues, including at points where they are most needed such as table games, entry points and cash desk. Please use them.

In Tier 2 areas you may only make a booking or visit with others from your household/support bubble in line with the Government requirements, more information can be found here: Coronavirus (COVID-19): guidance and support - GOV.UK (www.gov.uk).

We’ve provided extensive training for our teams so please just ask if you need any help.

Entering our Casinos

Entry to the casino will be one at a time as we manage the number of people in our casino at any one time. Queue markers are being used to maintain a safe social distance.

In the early phases of reopening, entry will be limited to Caesars Rewards members only. If you are not currently a Caesars Rewards member you can join for free on your next visit or by signing up online here.

Customers will be required to wear face coverings that cover their nose and mouth in the casino when not consuming food and drink. We appreciate your co-operation here to keep everyone safe. Employees will be also be wearing face coverings.

We will utilise thermal temperature screening devices on entry to check customer temperatures and provide reassurance.

Our Reception has been arranged to allow for appropriate social distancing, and utilising screens and protective equipment where possible.

Test and Trace

We are required to collect your details to support the NHS Test and Trace scheme. To do this we will use our pre-existing rewards system. All customers will be required to join Caesars Rewards on entering if they have not already done so and provide a contact telephone number and or email – existing Caesars Rewards card holders will be asked to confirm the contact details we hold on file. You can choose to opt out of receiving marketing communications.

If requested we will pass your name and contact details to the tracing team which will could help contain clusters or outbreaks. This will all be in compliance with the government COVID guidelines. Further details can be found here.

If you wish to join Caesars Rewards online, you can do so here.

Learn more about NHS Scotland's Test and Protect scheme here.

Casino and Gaming

SLOTS & ELECTRONIC ROULETTE

Slot machines and electronic roulette terminals are configured or screened to allow for appropriate social distancing.

Machines will be cleaned and disinfected regularly, and hand sanitisation stations are available.

TABLE GAMES

Player occupancy limits are being implemented on tables and playing positions spaced to meet social distancing requirements along with the use of protective screens in some instances.

Three players per Roulette, Blackjack and Three Card Poker tables.
Four players per larger Punto Banco tables.
Where possible, procedures have been adjusted to allow only Dealers to touch cards.
Guests will not be able to congregate behind players at a gaming table.
Tables and seating will be cleaned and disinfected regularly.
Dealers will provide hand sanitiser to every arriving player.
Chips will be routinely disinfected, and cards will be refreshed regularly.

Dealers will wear face coverings and customers are required to do the same unless consuming food and drink.

Customers will be encouraged to make contactless transactions wherever possible and allowable by law.

Safer Gambling

Gaming interactions with guests relating to Anti Money Laundering, Safer Gambling or a general complaint will be conducted allowing for social distancing requirements. Let’s practice Health and Safety together to keep everyone safe.

Cash Desk

Social distancing measures are in place and hand sanitiser is available to customers using the Cash Desk.

Team members will clean and disinfect the countertop after each guest.
Chips that are exchanged at the Cash Desk will be sanitised by team members prior to being put back in circulation.
Contactless card transactions will be encouraged.
Card payment devices will be cleaned and disinfected after each use.

Bars and Dining

RESTAURANTS

Our restaurants may have implemented changes to opening hours and offer a smaller menu than usual. Please contact your chosen casino for further details.

Hand sanitiser is provided at entrances, which customers are encouraged to use upon arrival.
Table configurations have been adjusted to allow for appropriate social distancing.
High touch items are cleaned and disinfected between customers.
Menus are available to view via QR code or single use copies available upon request.
Party sizes will not exceed limits set by applicable Government or Public Health authorities.
Table-side food preparation and the placement of napkins on guests' laps will be suspended.
Tables will only be set up when in use and single use condiments will be available.

Contactless card payments will be encouraged where possible, no hand to hand contact will take place.

BARS

Team members will clean and disinfect the countertop, ice machine, workspaces, and storage regularly.

Hand sanitiser stations will be available in our bar areas and team members will provide hand sanitiser for every arriving customer.
Tables, chairs and barstools have been arranged to allow for appropriate social distancing.
We are running a table service only. It is currently not permitted to order at the bar.

In Tier 2 areas alcohol will only be served with a meal.

COVID Alert Levels

Following the introduction of the new Government COVID Alert levels, venues in Tier 2 (High Risk) areas in England will no longer be able to accommodate groups from mixed households. We understand that some guests may have formed support groups in line with the government requirements, please let us know when booking or upon arrival if this is the case.

In situations where there is reasonable doubt please do not be offended if we ask and remind you of your responsibilities.

We want to make sure our venues are safe and enjoyable for everyone, thank you for helping to keep other guests and our teams safe.

Casinos in areas currently under Tier 3 restrictions are closed. Please check the website of the casino you wish to visit for specific details.

You can learn more about local COVID alert levels here.

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