Caesars Rewards UK

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Caesars Entertainment (including Playboy Club London) takes pride in delivering a great guest experience and we have been working hard behind the scenes to create environments where team members and guests can feel comfortable and enjoy themselves.


As a result of the COVID-19 public health emergency, we have completed our risk assessment and developed a comprehensive health and safety plan that complies with guidance from the Government and Public Health bodies focused on the protection and well-being of our team members and guests.


We look forward to welcoming you back to our casinos soon. If you have any questions when you visit, please just ask one of our team members who will be more than happy to help.


Details of our Health and Safety protocols can be found below.



All of our casinos in England have been given the COVID-19 Industry Standard mark, demonstrating that we have followed government and industry guidelines and have a process in place to maintain cleanliness and aid social distancing.


HEALTH AND SAFETY PROTOCOLS

For the well-being of our customers and team members, team members have been trained on cleaning and disinfectant techniques, including use of PPE and protocols for all surfaces. All team members undertake temperature checks at the start of their shifts.


Team members provide hand sanitiser at check-in, table games, cash desk, and other transaction points.


All areas of our casinos are subject to an enhanced cleaning routine. Members of the cleaning team are on duty at all times and high-touch areas regularly cleaned.


Recommended social distancing guidelines have been implemented in the casino and the presence of hand sanitiser stations introduced throughout. Casino floors, restaurants and other seated venues have reduced their capacities to allow for appropriate social distancing. Please follow the current guidance for indoor gatherings, which allow for up to 2 households (including support bubbles) at a time. Team members will be on hand to help at all times.

Entry to the casino will be one at a time as we manage the number of people in our casino at any one time. Queue markers are being used to maintain a safe social distance.


In the early phases of reopening, entry will be limited to Caesars Rewards members only. If you are not currently a Caesars Rewards member you can join for free on your next visit or by signing up online here.


Customers will be required to wear masks that cover their nose and mouth in the casino when not consuming food and drink. We appreciate your co-operation here to keep everyone safe. Employees will be also be wearing masks.


We will utilise thermal temperature screening devices on entry to check customer temperatures and provide reassurance.


Our Reception has been arranged to allow for appropriate social distancing, and utilising screens and protective equipment where possible.


We are supporting the NHS Test and Trace scheme as part of the government COVID secure requirements. All customers will be required to join Caesars Rewards on entering if they have not already done so and provide a contact telephone number and or email – existing Caesars Rewards card holders will be asked to confirm the contact details we hold on file. You can choose to opt out of receiving marketing communications.

If requested we will pass your name and contact details to the tracing team which will could help contain clusters or outbreaks. This will all be in compliance with the government COVID guidelines. Further details can be found here.

If you wish to join Caesars Rewards online, you can do so here.

Learn more about NHS Scotland's Test and Protect scheme here.

SLOTS & ELECTRONIC ROULETTE


Slot machines and electronic roulette terminals are configured or screened to allow for appropriate social distancing.


Machines will be cleaned and disinfected regularly, and hand sanitisation stations are available.


TABLE GAMES


Player occupancy limits are being implemented on tables and playing positions spaced to meet social distancing requirements along with the use of protective screens in some instances.


  • Three players per Roulette, Blackjack and Three Card Poker tables.
  • Four players per larger Punto Banco tables.
  • Where possible, procedures have been adjusted to allow only Dealers to touch cards.
  • Guests will not be able to congregate behind players at a gaming table.
  • Tables and seating will be cleaned and disinfected regularly.
  • Dealers will provide hand sanitiser to every arriving player.
  • Chips will be routinely disinfected, and cards will be refreshed regularly.

Dealers will wear masks and customers are required to do the same unless consuming food and drink.


Customers will be encouraged to make contactless transactions wherever possible and allowable by law.

Gaming interactions with guests relating to Anti Money Laundering, Safer Gambling or a general complaint will be conducted allowing for social distancing requirements. Let’s practice Health and Safety together to keep everyone safe.

Social distancing measures are in place and hand sanitiser is available to customers using the Cash Desk.


  • Team members will clean and disinfect the countertop after each guest.
  • Chips that are exchanged at the Cash Desk will be sanitised by team members prior to being put back in circulation.
  • Contactless card transactions will be encouraged.
  • Card payment devices will be cleaned and disinfected after each use.

RESTAURANTS


Our restaurants may have implemented changes to opening hours and offer a smaller menu than usual. Please contact your chosen casino for further details.


  • Hand sanitiser is provided at entrances, which customers are encouraged to use upon arrival.
  • Table configurations have been adjusted to allow for appropriate social distancing.
  • High touch items are cleaned and disinfected between customers.
  • Menus are available to view via QR code or single use copies available upon request.
  • Party sizes will not exceed limits set by applicable Government or Public Health authorities.
  • Table-side food preparation and the placement of napkins on guests' laps will be suspended.
  • Tables will only be set up when in use and single use condiments will be available.

Contactless card payments will be encouraged where possible, no hand to hand contact will take place.


BARS


Team members will clean and disinfect the countertop, ice machine, workspaces, and storage regularly.


  • Hand sanitiser stations will be available in our bar areas and team members will provide hand sanitiser for every arriving customer.
  • Tables, chairs and barstools have been arranged to allow for appropriate social distancing.
  • We are running a table service only. It is currently not permitted to order at the bar.

In addition to the Caesars Entertainment Health and Safety protocols, please click here for additional guidance from the Scottish Government.

Following the introduction of the new Government COVID Alert levels, venues in Tier 2 (High Risk) areas in England will no longer be able to accommodate groups from mixed households. We understand that some guests may have formed support groups in line with the government requirements, please let us know when booking or upon arrival if this is the case.


In situations where there is reasonable doubt please do not be offended if we ask and remind you of your responsibilities.


We want to make sure our venues are safe and enjoyable for everyone, thank you for helping to keep other guests and our teams safe.


Casinos in areas currently under Tier 3 restrictions are closed. Please check the website of the casino you wish to visit for specific details.


You can learn more about local COVID alert levels here.