Join

FAQs

FOR EXISTING CARD HOLDERS

 

Recently Caesars Entertainment UK was sold to Metropolitan Gaming and consequently, the name of the loyalty programme had to change. Player Rewards will be a temporary programme until we launch our new one in February 2022.

No, you must pick up a Player Rewards card from Reception when you next visit. Your account number will remain the same but you need to use the new card.

Apart from the new loyalty programme name, your account remains the same – all points and tier points are unaffected.

Previous tier benefits will be honoured for the rest of 2021 with the exception of the Diamond Dubai stay, which is no longer valid.

Yes, you can still use your online account - your login and password remain unaffected.

For the remainder of 2021, we will be able to manually transfer points on your behalf between your Caesars Rewards US account and your Player Rewards account. However, the functionality to do this yourself on the website is no longer available. Tier Matching between US and UK accounts is also no longer available.

FOR NEW CUSTOMERS

 

Joining our loyalty programme is easy and free. You can sign up at reception in any of our casinos and collect your loyalty card on your first visit.


There's only one thing you need in order to join Player Rewards:

  • You must be over 18 and will need to bring ID for verification.

Keep your card inserted at the slot or electronic gaming machine the entire time you play, or hand it to the dealer when playing table games.


While you play, you'll accumulate Reward Points that can be used for free play, food, drinks and merchandise.


You can also earn Reward Points on your food and drink purchases.


Your Reward Points balance won't expire as long as you visit our casinos at least once every six months.


Based on your play, you will receive exclusive offers for gaming, dining, event invitations, news and special promotions. Be sure to give us your email address for even more offers!

SLOTS AND ELECTRONIC GAMES

Keep your Player Rewards card inserted in the machine while you play.


Earn 1 Reward Point for every:


  • £3 coin-in on slot reel machines.
  • £10 coin-in on Electronic Roulette.
  • £10 coin-in on Electronic Punto Banco.


TABLE GAMES

Hand your Player Rewards card to the dealer before you play.


  • Earn Reward Points based on the amount you bet and how long you play e.g. Play American Roulette with an average bet of £20 for 2 hours and earn over 100 Reward Points
  • Please allow 24 hours for Reward Points to be added to your account.


BARS AND RESTAURANTS

Present your card whenever you purchase a drink, a snack or a meal and we'll add the Reward Points.


Earn 1 Reward Point for every:


  • 50p spend in bars and restaurants

You always know where you are with Player Rewards.


You can view your Reward Points balance:


  • On any slot or electronic gaming machine.By visiting Reception
  • Online - click here for more information

Reward Points are earned on gaming, food and drink purchases and these can be redeemed for free gaming play, merchandise, food or drink. In addition, you can earn bonus Reward Points to boost your account during promotional periods.


Tier Points are simply the total number of Reward Points earned on gaming and food & drink purchases throughout the calendar year (bonus points and Reward Points earned on Poker table play are not included).

  • By visiting Reception or Player Rewards desk
  • Online - click here for more information

Redeeming Reward Points is easy.


100 Reward Points = £1.

  • For gaming, simply present your Player Rewards card to Reception
  • For food and drinks, simply present your Player Rewards card to restaurant or bar staff
  • For merchandise, visit the Player Rewards desk or Reception to order your item

IF YOU HAVE FURTHER QUESTIONS

We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.