Like many other gambling companies, Caesars operates a voluntary self-exclusion scheme intended to help individuals who believe they may be vulnerable to gambling harm and would benefit from a break. This break can be set for a minimum period of 12 months, or you could elect to make it permanent.
You can also self-exclude nationally from all casinos in the UK by asking to join the casino industry’s national self-exclusion scheme, SENSE (Self-Enrolment National Self-Exclusion).
SENSE is a voluntary Self-Enrolment National self-exclusion scheme. It allows people who believe they have a problem with their gambling to exclude themselves nationally from all land-based casinos in the UK. The aim of the scheme is to enable customers to self-exclude in a simple, transparent way.
To exclude from all our UK casinos talk in confidence to a Safer Gambling Ambassador, or email us in confidence at email@example.com providing your Caesars Rewards number and one of our Safer Gambling team will contact you.
Please be assured that no personal information will be shared with other operators apart from the basic details entered into the SENSE database at the time of registration (name, address, date of birth and a photo) to ensure that all operators can use it to exclude a customer from their own casinos. SENSE does not share information with other organisations or financial institutions.
The primary responsibility for compliance with a SENSE agreement rests with you as the customer. However, if you refuse to enrol in the SENSE scheme against our advice, we will consider barring you if we feel you should not be gambling in our premises. This barring will not be shared with other casino customers or operators but will apply across all of our casinos.
It is important to understand that entering into SENSE has some consequences. By self-excluding you would not be able to enter any casino premises even if you only want to use the bars or restaurants with friends.
We will not send you any marketing material inviting you to gamble while you are self-excluded. Any funds that you held on deposit at the time of self-exclusion will be refunded to you accordingly.
Please be aware that it is ultimately your responsibility to uphold a self-exclusion but we will make every effort to stop you from entering and gambling in any of our casinos. If you gamble at any of our casinos while you are enrolled in SENSE, or while you have asked to be self-excluded from our casinos, or if we have excluded you because we believe you may be at risk from gambling harm, we will not be responsible for any losses you may incur and any winnings will be forfeited.
If you are not sure if you are eligible to play in any of our casinos, it is your responsibility to check with one of our employees on entry and before you gamble. If you fail to check and we later establish that you are not eligible to gamble we will not be responsible for any losses and any winnings will be forfeited.
You should consider whether you should exclude yourself from any other gambling premises or websites where you play or bet, such as online or bookmakers.
You should also consider taking action to “unfriend” and/or “unfollow” yourself from any Facebook, Twitter or other social networking accounts that may be linked to gambling. These sites are not linked to our customer databases so we can’t prevent you from receiving or seeing any gaming-related messages.