Caesars Rewards UK

Self-Exclusion

One way of helping to prevent gambling harms is by keeping away from gambling premises.


Like many other gambling companies, Caesars operates a voluntary self-exclusion scheme intended to help individuals who believe they may be vulnerable to gambling harms and would benefit from a break , this could be permanent or for a set minimum period. You can also self-exclude nationally from all casinos in the UK by asking to join the casino industry’s national self-exclusion scheme, SENSE (Self-Enrolment, National Self-Exclusion).


You should consider whether you should exclude yourself from any other gambling premises or websites where you otherwise play or bet such as online or bookmakers.


You should also consider taking action to “unfriend” and / or “un-follow” yourself from any Facebook, Twitter or other social networking accounts that may be linked to gambling. These sites are not linked to our customer databases, and therefore we cannot prevent you from receiving or seeing gaming related messages that may be issued to social media followers.


Please be aware that it is ultimately your responsibility to uphold a self-exclusion but we will make every effort to stop you from entering and gambling in any of our casinos.


If you gamble at any of our casinos whilst you are enrolled in SENSE or whilst you have asked to be self-excluded from our casinos or if we have excluded you because we believe you may be at risk from gambling harms , we will not be responsible for any losses you may incur and any winnings will be forfeited during this period.


If you are not sure if you are eligible to play in any of our casinos, it is your responsibility to check with one of our employees on entry and before you gamble – if you fail to check and we later establish that you were not eligible to gamble we will not be responsible for any losses and any winnings will be forfeited.


If you want to prevent access to all online gambling licensed in Great Britain, we recommend that you register at www.gamstop.co.uk the national online self-exclusion database.


For betting shops, MOSES, the multi-operator self-exclusion scheme, means you can exclude from as many betting shops as you need to. The registration process is telephone-based. The phone number is 0800 294 2060.


SENSE is the voluntary Self-Enrolment National Self-Exclusion scheme. It allows people who believe they have a problem with their gambling to enrol voluntarily in a scheme to exclude themselves nationally from all land-based casinos in the UK. The aim is to provide a scheme which allows customers to self-exclude in a simple, transparent way.


HOW DOES IT WORK?


Under the SENSE scheme, customers wishing to self-exclude can do so from any UK land-based casino. Once a customer has asked to be excluded through the SENSE scheme the customer’s information is shared with all casinos across the country and their details will be removed from all land-based casino marketing databases.


Enrolment is quick and simple and can take place at any land-based casino, a full list of SENSE member casinos can be found here. An enrolment on SENSE will stay in place until the customer asks for the self-exclusion to be lifted. A self-exclusion cannot be lifted before six months has passed since the enrolment took place.


If you do not wish to enrol on SENSE by visiting a casino premises in person you can download the enrolment form here, which must be printed, completed and signed. It can then be scanned and emailed to sense@bettingandgamingcouncil.com or posted to SENSE, c/o Betting and Gaming Council, 25 Buckingham Palace Road, London, SW1W 0PP. All enrolment forms must be accompanied by a recent photo, photographic proof of identification (a scan of driving licence or passport) and proof of address such as; a scan of a current bill. Self-excluding via the Betting and Gaming Council will take longer in order to ensure compliance with data protection requirements.


Lifting a self-exclusion can only take place at a casino venue. Most casino operators have a policy of interviewing returning customers before they are allowed to gamble again, irrespective of which operator has removed them from the scheme.


Having been removed from the SENSE database, you must on entry to any of our casinos speak to us before you gamble as we believe it is important to have an interaction before you re-commence any gambling with us . If we establish that you have gambled without this interaction taking place any winnings will be forfeited and any losses will not be reimbursed.


For more information about self-exclusion and SENSE please download the customer information leaflet which covers the steps to enrolment, removal, and the SENSE terms and conditions.


You may also request to enroll in SENSE through GamCare, the Gordon Moody Association and other accredited care service providers.However, it should be noted that, none of these organisations are able to remove any person from SENSE.


Please be assured that no personal information will be shared with other operators other than the basic details entered into the SENSE database at the time of registration (name, address, date of birth and a photo) to ensure that other operators can use it to exclude a customer from their own casinos. SENSE does not share information with other organisations or financial institutions.


The primary responsibility for compliance with a SENSE agreement rests with the you as the customer, however if you refuse to enroll in the SENSE scheme against our advice, we will consider barring you if we feel you should not be gambling in our premises. This barring will not be shared with other casino customers, or operators but will apply across all of our casinos.


It is important to understand that entering into SENSE has some consequences. By self-excluding you would not be able to enter any casino premises even if you only want to use the bars or restaurants with friends.


We will not send you any marketing material inviting you to gamble whilst you are self-excluded. Any funds that you held on deposit at the time of self-exclusion will be refunded to you accordingly.


Please be aware that it is ultimately your responsibility to uphold a self-exclusion but we will make every effort to stop you from entering and gambling in any of our casinos. If you gamble at any of our casinos whilst you are enrolled in SENSE or you have asked to be self-excluded from our casinos we will not be responsible for any losses you may incur and any winnings will be forfeited.


If you are not sure if you are eligible to play in any of our casinos, it is your responsibility to check with one of our employees on entry and before you gamble – if you fail to check and we later establish that you are not eligible to gamble we will not be responsible for any losses and any winnings will forfeited.


Can I re-enter in the future?


A SENSE national self-exclusion cannot be removed for at least six months, after which time you may apply to be removed from the SENSE program.


Having been removed from the SENSE database, you must on entry to any of our casinos speak to us before you gamble as we believe it is important to have an interaction before you re-commence any gambling with us. If we establish that you have gambled in any of our casinos without this interaction taking place, any winnings will be forfeited and any losses will not be reimbursed.