Welcome to Total Rewards, the casino industry's most popular loyalty programme!
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Terms and Conditions
Membership is free.
Individuals must be of legal age to participate and their identity must be proven to the satisfaction of Caesars Entertainment UK to obtain a Total Rewards card.
The benefits of the Total Rewards UK loyalty programme are intended for the use of the individual listed on the account.
A Total Rewards card may be used to track the play and accumulate Reward Credits by the participant on their account only. It is against programme rules for a participant to accrue Reward Credits by distributing his / her card to other players.
Caesars Entertainment UK and its affiliates, subsidiaries and parent companies (Caesars Entertainment) are not responsible for lost or stolen cards, including any resulting misuse.
Reward Credits can be earned and redeemed at any participating Caesars Entertainment UK property, subject only to any Caesars Entertainment UK casino's membership requirements.
At its sole discretion, Caesars Entertainment UK may separately reward selected players money, goods, services or other advantage proportionate to the type and level of their gambling.
Reward Credits are earned on food and drink purchases and for all tracked slot and electronic gaming play. Where applicable, Reward Credits may be earned for all tracked table play. Reward Credits will not be earned on promotional electronic tickets, promotional table vouchers or gaming chips.
It is the responsibility of the participant to ensure his/her Total Rewards card is inserted properly in the machine when playing slots or electronic roulette. Where applicable, it is the responsibility of the participant to ensure that a supervisor is aware of their play when playing tables or any other games.
All Reward Credit earnings are subject to review and verification.
Reward Credits remain valid providing the participant visits a Caesars Entertainment UK property and uses their Total Rewards card at least once every six months; otherwise the entire Reward Credit account balance will expire.
Where table tracking is applicable, Caesars Entertainment UK uses reasonable efforts to track a participant's play; however, as a condition of receiving Reward Credits for table games play, or other non-electronic games, participants agree that such Reward Credits are granted based on the personal observation of Caesars Entertainment UK employees, which is subject to error. The determination of Caesars Entertainment UK shall be final with respect to any discrepancies.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Total Rewards card and at management discretion.
Reward Credits are redeemable for gaming play (minimum 500 Reward Credits), food and drink at participating Caesars Entertainment UK bars and restaurants, as well as items from the Total Rewards desk, merchandise catalogue or rewards menu. Reward Credits have no cash value. They may be rounded up to the nearest £1 when being redeemed for food, drink or other retail items on Caesars Entertainment UK property.
All redemptions are final unless otherwise allowed at the sole discretion of Caesars Entertainment UK.
A participant's identity must be verified to the satisfaction of Caesars Entertainment UK in order to redeem Reward Credits.
Caesars Entertainment UK may engage in strategic relationships and/or promotions, which may result in the earning of Bonus Reward Credits that are deposited into a participant’s account.
Tier Credits are calculated from gaming Reward Credits, Reward Credits earned on food and beverage purchases and any Reward Credits adjustments. Promotional bonus points and points earned for Poker table play are not included.
Players are eligible to join the following VIP tiers if they earn the appropriate number of Tier Credits in a calendar year: Platinum 15,000 Tier Credits, Diamond 30,000 Tier Credits and Seven Stars 100,000 Tier Credits.
Platinum, Diamond & Seven Stars tier benefits have separate terms and conditions and these are available to these card holders upon request.
In the event of death, this will result in the cancellation of the Total Rewards membership and forfeiture of the available points balance.
Total Rewards cards are non-transferable, the property of Caesars Entertainment UK and must be returned upon request of Caesars Entertainment UK. Reward Credit earnings are non-transferable including upon death or divorce.
All decisions regarding the interpretation of rules, eligibility, etc. for this programme lie solely with Caesars Entertainment UK whose decisions are final.
Caesars Entertainment UK reserves the right to modify or cancel this loyalty programme at any time, for any reason, provided that such modification shall not, as of the date of such modification, materially alter or change any participant's reward(s) already earned or redeemed. Notice will be given in advance of such changes.
Caesars Entertainment UK reserves the right to revoke or deny application for membership if the individual has not complied with the loyalty programme in any manner inclusive of the Terms & Conditions and/or misuse of the Total Rewards card. Any fraudulent usage of the card may result in the immediate loss of Total Rewards membership and all privileges will be revoked.
Individuals who are excluded from casino facilities by their own request or through SENSE (operated by The National Casino Forum) or those excluded at the sole discretion of Caesars Entertainment UK are not eligible. Any existing Total Rewards account and its Reward Credits balance will be cancelled and forfeit accordingly.
In the event of outstanding monies owed to any Caesars Entertainment UK property, the Total Rewards benefits may be suspended pending payment of the outstanding debt.
By participating in this loyalty programme, participants agree to the rules and regulations.
The Caesars Entertainment UK Total Rewards loyalty programme in the UK is separate from any programme at any of Caesars Entertainment UK international properties as well as Caesars Entertainment Total Rewards loyalty program.
Reward Credits can be exchanged between Total Rewards UK and Total Rewards (US) for player use. However, prior to travel, UK players must enroll in the Total Rewards (US) program.
Void where prohibited or restricted by law.
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Here are some solutions that might help, please try the following:
To register we need a valid email address on our system. If you haven’t provided an email address, next time you visit your local casino please update your details with Reception. This also applies if your email address has changed.
Please don’t hesitate to submit an enquiry below if these fixes above don’t help and you still have issues signing in to your Total Rewards UK online account.