Caesars Rewards UK

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SAFER GAMBLING

More than 70 per cent of adults in the UK enjoy some form of gambling. For the overwhelming majority it's an exciting and pleasurable pastime.


Whilst the vast majority of players will never experience any gambling harm, playing safely is not confined to those who either have experienced gambling harms or are most at risk from gambling harms. At Caesars Entertainment UK, we believe that gambling should be fun for all our customers.


To support this:


  • Our customer facing teams receive regular training around spotting signs of gambling harms and how to provide support. Safer Gambling Ambassadors are available at each of our casinos.
  • We provide information throughout the casino and online on how to play safely and where to find additional support.

  • We offer opportunities to exclude from our facilities and casinos nationwide.

  • We are working with the industry and suppliers to develop research and data collection methods, to help us identify those few customers who are at risk of gambling harms, so that we can offer them help at an early stage.

  • We partner with support agencies and charities that provide both education and treatment.
  • Have you gambled more than you could afford?

  • Have you needed to gamble with larger amounts of money to get the same feeling of excitement?

  • Have you gambled to win back money you have lost?

  • Have you borrowed money or sold anything to gamble?

  • Have people criticised your gambling or told you that you had a gambling problem whether or not you thought it was true?

  • Have you felt guilty about the way you gamble or what happens when you gamble?

  • Has your gambling caused you any health problems including stress or anxiety?

  • Has your gambling caused any financial problems for you or your household?

  • Have you put at risk important or significant relationships, educational studies, a job or your career because of gambling?

  • Have you lied or stolen to get money for gambling?

  • Are you in debt because of gambling?


If you answer “yes” to any of these questions, then you may be vulnerable to gambling harms and you should take further action – See Additional Support.

You can talk in confidence to a Safer Gambling Ambassador at any of our casinos. They understand the issues involved and have been specially trained to provide you with information and guidance.

Never be afraid or embarrassed to ask for help.

You can also contact dedicated support groups who are available to assist you – see Additional Support.


You can also self-exclude from all of our UK casinos – please ask to speak to a Safer Gambling Ambassador at any of our casinos as they will be able to assist you with this request.


You can also self-exclude nationally from all casinos in the UK by asking to join the casino industry’s national self-exclusion scheme, SENSE (Self-Enrolment, National Self-Exclusion). For information and help on how to self-exclude, please click here.